Frequently Asked Questions

Last Updated: May 9, 2026

How can I contact Summit Stitch?

You can contact us via email at info@summit-stitch-shop.com. Our customer support team is happy to assist you with any questions regarding your order, our products, or general inquiries.

Do you ship worldwide?

No, we currently only offer shipping within Canada. For full details on our delivery process, please visit our Shipping Policy.

Where are the products shipped from?

We ship from our international fulfillment centers to provide you with the best prices and the latest styles in men's fashion.

Can I modify or cancel my order?

To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, changes may no longer be possible. For post-delivery requests, please refer to our Refund & Return Policy.

Which payment methods do you accept?

We accept the following secure payment methods:

• VISA, Mastercard, American Express
• Apple Pay & Google Pay
• PayPal

All transactions are securely processed in accordance with our Terms of Service.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days, excluding holidays. Shipping typically occurs on the next business day after processing.

How long does delivery take?

Estimated delivery time within Canada is 7–10 business days. While most orders arrive on time, delays may occur due to high demand or courier issues.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipping date, you may be eligible for a full refund. Please reach out to us at info@summit-stitch-shop.com for assistance.

How can I return an item?

To initiate a return, please email info@summit-stitch-shop.com. Return requests must be approved before items are sent back. For complete instructions, please view our Refund & Return Policy.

What if the item I received is defective or damaged?

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@summit-stitch-shop.com with your order number and clear photos of the issue.

© 2026 Summit Stitch. All rights reserved.